A hearty thanks goes out to the customer service department at Bank of America. Yes sir, were it not for their customer service reps I may have solved a problem. But noooo...that would have been too easy to answer the goddamn phone after holding for thirty minutes. Why hell, I didn't call with anything in mind other than to say hello. I mean what better way to say how much I enjoy doing business with you than offer a friendly, "Gee, hi."
Online service with them is and has been a nightmare . Their servers went completely down one weekend at the beginning of November...a bad time for those wanting to pay on accounts. Apparently the entire damn system they use is so overtaxed and/or buffoons manage it that whenever you need it the most, you cannot access the damn thing. It would be nice knowing that they were capable of taking care of some little details like, hmmm I don't know-accepting payments!!!
The first time I called I went through every recording they could deal out. I punched every button and extension number the bilingual recording said to punch. Once, I finally got some lady named Vicki. Vicki and I were disconnected after I said, "Hello, I was...hello? Hello! Goddamn it bitch! Don't you hang up on me HO!" When I called back again I patiently waited as Conchita (the recording I became friends with) kept telling me that I was next to be helped by a real person. Thirty minutes later-click! Disconnected again! No luck still. By this time Conchita is starting to sound pretty good though.
God only knows that their customer service people are probably still using the old analog switchboards that lights up like a Christmas tree just before it gets ready to explode. I don't give a shit whether Bank of America ever does another day of online service if they keep going at this pitiful rate. Just don't advertise how great your services are. How the hell can I get any satisfaction at all when the only pleasure I get is talking to a recording named Conchita? She's...er, it's the hottest thing you've got going for you!-Don.
Online service with them is and has been a nightmare . Their servers went completely down one weekend at the beginning of November...a bad time for those wanting to pay on accounts. Apparently the entire damn system they use is so overtaxed and/or buffoons manage it that whenever you need it the most, you cannot access the damn thing. It would be nice knowing that they were capable of taking care of some little details like, hmmm I don't know-accepting payments!!!
The first time I called I went through every recording they could deal out. I punched every button and extension number the bilingual recording said to punch. Once, I finally got some lady named Vicki. Vicki and I were disconnected after I said, "Hello, I was...hello? Hello! Goddamn it bitch! Don't you hang up on me HO!" When I called back again I patiently waited as Conchita (the recording I became friends with) kept telling me that I was next to be helped by a real person. Thirty minutes later-click! Disconnected again! No luck still. By this time Conchita is starting to sound pretty good though.
God only knows that their customer service people are probably still using the old analog switchboards that lights up like a Christmas tree just before it gets ready to explode. I don't give a shit whether Bank of America ever does another day of online service if they keep going at this pitiful rate. Just don't advertise how great your services are. How the hell can I get any satisfaction at all when the only pleasure I get is talking to a recording named Conchita? She's...er, it's the hottest thing you've got going for you!-Don.






































